KDEX5364-E

Failed to connect to the Active Directory server.

The specified route path for acquiring Active Directory information could not be found. Error code=error-code, Host name=Active-Directory-server-host-name, Port number=port-number, Connection account=user-ID, Route path for information acquisition=root-OU

[Cause] The specified OU in the route path for acquiring Active Directory information is incorrect.

[Action] Cancel the acquisition of device and organizational information.

[Workaround] Check the specified OU in the Active Directory settings. To check the Active Directory server connectivity, test the connection to it.