Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Messages


KDEX5352-E

An error occurred during e-mail notification to the administrator. The encrypted communication failed. Mail server host name=mail-server-host-name, Mail server port number=mail-server-port-number

[Cause] The following are possible causes:

(1) The mail certificate is not installed on the mail server.

(2) Incorrect authentication method settings for the mail server.

[Action] Cancel e-mail notification.

[Workaround]

(1) Install the mail certificate on the mail server.

(2) Check the authentication method settings for the mail server.

To check the mail server connectivity, send a test mail.