Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Messages


KDEX4403-E

Failed to execute the command. An attempt to apply the import data failed. The data is not reflected in the database. (command name = command-name, subcommand name = subcommand-name, import file = import-file-name)

[Cause] Possible causes include the following:

(1) The service (JP1_ITDM2_DB Service) is stopped.

(2) A network failure occurred.

(3) The authentication information for connecting to the data folder shared between servers is incorrect.

(4) The management server is temporarily experiencing a heavy load.

[Action] Cancels command execution.

[Workaround]

(1) Start the service (JP1_ITDM2_DB Service), and then execute the command again.

(2) Resolve the cause of the network failure, and then retry command execution.

(3) Verify that the user name and password for connecting to the data folder shared between servers are correct, and then retry command execution.

(4) Wait a while, and then retry command execution.

If the problem persists, collect troubleshooting information by using the appropriate command, and then contact customer support.