KDEX4281-E

An error occurred while restoring the database. Restoration is canceled.

[Cause] Restore failed due to the following possible reasons:

(1) Improper access privileges for the temporary or the data folder.

(2) An attempt was made to access the database from Remote Install Manager or IT Desktop Management 2 - Asset Console.

(3) An I/O error occurred.

[Action] Cancel restoration.

[Workaround] Perform the following checks, and then perform the restoration again.

(1) Confirm the access rights of the temporary and data folders.

(2) Stop Remote Install Manager, and then make sure that the commands for the distribution function that uses Remote Install Manager are not being executed. Also, make sure that management information on IT Desktop Management 2 - Asset Console is not being acquired. If there is a dbconrestore.inf file in the mgr\temp folder under the installation folder, use the IP addresses shown in the "C-ADDR" item of the dbconrestore.inf file to identify the computers that are accessing the database.

(3) Make sure that no disk failures occurred.

If the problem persists, Use troubleshooting information collection command to collect troubleshooting information and contact Customer Support.