Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Messages


KDEX4220-E

Failed to start the database.

[Cause] Failed to start the database. Possible causes are as follows:

(1) The disk containing the installation folder does not have enough free space to start the database (required space = required-space MB).

(2) (JP1_ITDM2_DB Service) has stopped.

[Action] Cancels database startup.

[Workaround]

(1) Free the disk space in the installation folder, and restart the service (JP1_ITDM2_DB Service).

(2) Start (JP1_ITDM2_DB Service).

If the problem persists, collect troubleshooting information by using the appropriate command, and then contact customer support.