KDEX3379-E

Failed to obtain the authentication information required for logging in to Remote Install Manager or Packager. JP1 user name=JP1-user-name (or null if not obtainable), cause message=cause-message

[Cause] Database error or Expiration of Usage period.

[Action] Cancel Logon.

[Workaround] For expiration of usage period, purchase a product license. For other reasons, collect troubleshooting information from troubleshooting collection information command and contact support service.