KDEX3342-E

Failed to obtain the authentication information required for logging in to Remote Install Manager or Packager. UserID=user-ID (or null if not obtainable), cause message=cause-message

[Cause]Database error or Expiration of Usage period.

[Action] Cancel Logon.

[Workaround] For expiration of usage period, purchase a product license. For other reasons, collect troubleshooting information from troubleshooting collection information command and contact support service.