Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Messages


KDEX1593-E

Failed to connect to the database.

[Cause] Possible causes are as follows:

(1) In the database connection settings window during setup, an IP address was specified that does not exist in the segment that includes the management server.

(2) In the cluster environment settings window for the database server, the IP address specified for the logical IP address does not exist in the segment that includes the management server.

(3) The database is not running.

[Action] Cancels setup.

[Workaround] Check the following, and then retry setup.

(1) Verify that the IP address specified in the database connection settings window during setup exists in the segment that includes the management server.

(2) Verify that the logical IP address specified in the cluster environment settings window for the database server is an IP address that exists in the management server segment.

(3) Verify that the database server service (service-of-database-server) is running.