17.5.2 Errors during creation of the asset management database
This subsection describes the errors that might occur during the creation of an asset management database, the main causes of the errors, and the actions to be taken.
- Organization of this subsection
(1) A message such as "Invalid value was specified for environment information" is displayed
Settings in the Server Setup dialog box might have not been specified. Specify the necessary settings in the Server Setup dialog box.
(2) Due to a database user authentication failure, a message such as "Failed to create the initial data for the asset management system" is displayed
ASTCIMn.LOG file or ASTMESn.LOG file containing the following messages is output to the log folder:
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Invalid password for authorization identifier HiRDB
The Login ID and password that are set under Database Information in the Server Setup dialog box might be invalid. In the Server Setup dialog box, specify the correct Login ID and password under Database Information.
(3) A message such as "Unable to add due to existing key" is displayed
The database might have already been created.
This message is displayed if the creation of the asset management database is executed once and then is re-executed, but there is no effect on the database. To re-create a table, delete the table and all views, and then execute the creation of the asset management database.
(4) An error occurs and the setup process terminates
The database might be full (reached the capacity specified during database creation).
Uninstall Asset Console, and then re-install it. The target disk must have enough space for both the database capacity set during installation and for the management area that is automatically allocated by the database. For details about the space required for the management area, see Release Notes.