14.3.1 Managing system problems (Problems)
By using the Problems job menu, you can manage problems in the asset management system by viewing the JP1 events, the problems registered from SNMP traps converted to JP1 events, and the error information registered by Asset Console.
You can view information about problems in the Problems window, which is displayed by clicking the Problems job menu. The following figure shows the Problems window.
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![[Figure]](GRAPHICS/ZU082000.GIF)
The window displays a list of JP1 events, problems registered from SNMP traps converted to JP1 events, and registered error information. Clicking a link under Reg. date displays the corresponding details.
- Note
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The Host where problem occurred value for an SNMP trap shows the IP address (or host name) of the server on which the JP1/Base that collected the SNMP trap is operating.
- Organization of this subsection
(1) Specifying search conditions for a particular purpose
This subsection describes the specification of conditions for searching for problems in the asset management system.
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To check whether there are any serious problems, specify Importance as the search condition for a search for problem information.
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Referencing the previous error handling procedures
To reference previous error handling procedures, specify information, such as the nature of the error or the corrective action, as the search condition. Error handling might be facilitated by referencing the procedures used in the past to handle similar errors.
(2) Registering error information
To register error information:
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Click the Add button.
The Add Problem dialog box is displayed.
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Specify an overview of the problem, and then click the OK button.
Items identified by a star (
![[Figure]](GRAPHICS/ZUENG201.GIF)
) are mandatory.
By default, only User Registered can be selected in Problem type. Make additions or changes, as necessary. For details about how to add or change the items in Problem type, see 16.8 Adding and changing types and statuses (Code).
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Click the Close button.
The Add Problem dialog box closes, and the specified information is registered.
The following figure shows the Add Problem dialog box in which the information to be registered is specified.
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![[Figure]](GRAPHICS/ZU082100.GIF)
(3) Changing error information
To change registered error information:
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In the search results list, click the Reg. date link for the information you wish to change.
The Problem Details dialog box is displayed.
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Click the Edit button.
The Edit Problem dialog box is displayed.
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Change the information, and then click the Update button.
Items identified by a star (
) are mandatory.
The Edit Problem dialog box closes, and the specified information is applied.
The following figure shows the Edit Problem dialog box.
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![[Figure]](GRAPHICS/ZU082010.GIF)
(4) Reporting the completion of an action to JP1/IM
When a problem is resolved in the asset management system, you can report this event to JP1/IM. The status of the reported JP1 event is updated to Complete by JP1/IM. For details about the settings needed to report completion, see 8.1.1(2) Setting error completion notification.
To report completion of an action to JP1/IM:
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In the search results list, click the Reg. date link for the JP1 event or SNMP trap that has been handled.
The Problem Details dialog box is displayed.
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Click the Edit button.
The Edit Problem dialog box is displayed.
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Specify an overview of the solution, and then click the Complete button.
The Complete button is displayed only for JP1 events and SNMP traps that have been acquired from JP1/IM.
Items identified by a star (
) are mandatory.
Completion of the action is reported to JP1/IM.
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Click the Close button.
The Edit Problem dialog box closes.
(5) Deleting problem information
To delete problem information from the list of search results, select the check box of the problem information that you wish to delete, and then click the Delete button.