9.7 Troubleshooting during building of an MDM linkage configuration system
This subsection describes the action to take if a problem occurs during the building of an MDM linkage configuration system.
Smart device information is not collected.
If authentication on the MDM system being connected to fails, smart device information cannot be obtain.
- Action
-
Check whether a message for the 1118 event or the KDEX5427-E message is output. If either is output, the password you set in the MDM Linkage Settings view of the Settings module might be incorrect. Set the correct password.