9.5 Troubleshooting during building of a support service linkage configuration system
If you are unable to connect to the support service site when obtaining updated program information and anti-virus product information, in the Settings module, select General, and then Product Update. In the window that appears, check whether the URL, Download User ID, password, and other items that are set in this window are correct. If you change the settings, click the Test button to ensure that a connection can be established.