8.9 getinstlogs (collecting troubleshooting information about installation)
This section describes the getinstlogs command, which collects troubleshooting information during installation of JP1/IT Desktop Management 2 - Manager or Remote Install Manager.
Functionality
This command collects troubleshooting information in a batch. You, an administrator, require this information to contact the support service if you encounter a problem with an unknown cause or unresolved issues when installing JP1/IT Desktop Management 2 - Manager or Remote Install Manager.
Execute this command on the management server or a computer on which Remote Install Manager is installed.
Format
getinstlogs[ -f troubleshooting-information-storage-folder]
Argument
- -f troubleshooting-information-storage-folder
-
Specify the absolute path to the storage folder for troubleshooting information. You can specify a network drive as well as a local drive.
To specify a path containing a space, enclose the strings with double quotation marks ("). Specify a folder name that is 150 bytes or fewer in length, and exclude the backslash (\) at the end of the folder name. All characters that Windows systems allow for folder names are allowed.
If this argument is not specified, the troubleshooting information file will be stored on the Desktop.
Storage location
root-directory-of-JP1/IT-Desktop-Management-2-distribution-media\_PPDIR\8-to-11-alphanumeric-characters\DISK1\
Notes
-
If the storage folder for troubleshooting information already contains a folder or a file named JDNINST, the command cannot be executed until the folder or the file is deleted.
-
Select an existing folder to specify a storage folder for troubleshooting information.
Return value
The following table shows the return values of the getinstlogs command.
|
Return value |
Description |
|---|---|
|
0 |
The command finished normally. |
|
1 |
The collecting of troubleshooting information partially failed. |
|
11 |
The format for specifying the command arguments is invalid. |
|
12 |
The specified folder cannot be accessed, or the folder does not exist. |
|
13 |
Cannot write the backup file to the specified data storage folder. |
|
51 |
You do not have the permissions to execute this command. |
|
101 |
The command execution was interrupted due to some other error. |
Example
The following example shows use of this command to collect troubleshooting information about the installation process, into C:\tmp\troubleshoot\install.
getinstlogs -f C:\tmp\troubleshoot\install
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