2.11.3 Building an agent for devices used outside the company
To manage computers used outside the company with JP1/IT Desktop Management 2, you have to install an agent on the computers so that they can connect to a higher system via the Internet gateway.
For details about how to install an agent on a managed computer, see 1.6.2 Installing agents on computers.
For details about how to set up an agent, see 1.6.10 Procedure for setting up the agent.
For details about how to set up an agent to allow computers to connect to a higher system via the Internet gateway, see the description of managing devices used outside the company in the manual JP1/IT Desktop Management 2 Administration Guide.
To perform a connection check:
After setting up an agent, check if a connection is established with the Internet gateway. To perform a connection check, refer to the agent log file.
The following information is output to a log file:
KDSF0350-I Connect to internet gateway. URL=URL-of-Internet-gateway KDSF0351-I Connect result=connection-result KDSF0352-I HTTP response code=HTTP-response-code
If SUCCESS is output as connection-result and 200 is output as HTTP-response-code, it means that the agent has successfully established a connection with the Internet gateway. If any other information is output, see the description of troubleshooting problems with the Internet gateway in the manual JP1/IT Desktop Management 2 Administration Guide to find out the possible causes of the error and corrective action.