1.6.9 Procedure for installing the agent from supplied media

When you install an agent, you must log on to the OS as a user with administrator permissions.

Important

When you install the agent on a Windows computer that supports User Account Control (UAC), a dialog box requesting elevation of the user permission level might appear. If this dialog box appears, agree to the request.

Important

Do not shut down the OS during installation. If you do so, the agent might not operate correctly even if you install it again later.

Important

On a computer that runs Windows Server 2019, Windows Server 2016, Windows 10, Windows 8.1, Windows 8, or Windows Server 2012, do not specify the following folders during installation:

• Folders under system-drive:\program files\WindowsApps

• Folders in storage areas created by virtual provisioning

Important

When creating the agent environment, make sure that the directories defined in the TEMP and TMP user environment variable and system environment variable exist on the computer.

In case of the 64-bit Windows OS, do not define a directory which is under %windir%\system32, as TEMP and TMP for system variables and user variables. Also, do not install an agent in a directory under %windir%\system32.

To install the agent:

1. Insert the supplied media in the CD/DVD drive.

2. In the displayed Hitachi Integrated Installer dialog box that opens, select JP1/IT Desktop Management 2 - Agent, and then click the Install button.

3. In the dialog box indicating the start of installation, click the Next button.

4. In the Installation type dialog box, select the installation type, and then click the Next button.

   If you want to specify the installation folder, select custom installation. If you select quick installation, the default installation folder is set.

   If you selected quick installation, go to step 9.

   Tip

   The default installation folder for the agent is C:\Program Files\HITACHI\jp1itdma. If the OS is a 64-bit version of Windows, the default folder will be under the folder defined by environment-variable%ProgramFiles(x86)%(C:\Program Files (x86)\Hitachi\jp1itdma\ when the OS is installed on the C drive).

   Important

   When the OS is 64-bit Windows, do not install the agent to a folder under %WINDIR%\system32.

   Important

   The SYSTEM and Administrators groups must have full control of the installation folder. For these groups, the This folder, subfolders and files option must be selected for Apply To.

5. In the Installation folder dialog box, specify the installation folder, and then click the Next button.

6. In the Types of components to be installed dialog box, select Agent and then click the Next button.

7. In the Components to be installed dialog box, select the component and subcomponents you want to install, and the installation method you want to use. Then, click the Next button.

   Tip

   The remote control agent is installed as a subcomponent of the agent.

   You can select the installation method from the pull-down menu displayed by clicking the icon to the left of the label.

8. In the dialog box indicating the preparations for starting installation are complete, click the Install button.

   Installation starts.

9. When the installation finishes, click the Complete button.

Installation of the agent is complete, and the Setup dialog box opens. If a message asking you to restart the computer appears, restart it.

Tip

When you install JP1/IT Desktop Management 2 - Agent, Remote Control Agent is also installed. The Remote Control Agent program required on the destination computer when the remote control functionality is used.

Important

After installing JP1/IT Desktop Management 2 - Agent, even though the following messages might be output to the event log (system), these messages do not affect the operation of the product.

• The JP1_ITDM2_Agent Remote Control service is marked as an interactive service.

  However, the system is configured to not allow interactive services.

  This service may not function properly.

• The JP1_ITDM2_Agent Service service is marked as an interactive service.

  However, the system is configured to not allow interactive services.

  This service may not function properly.

• The JP1_ITDM2_Agent Monitor Control service is marked as an interactive service.

  However, the system is configured to not allow interactive services.

  This service may not function properly.

Important

This product does not support multiple execution of installation including a case that automatic update of an agent or a network monitor agent overlaps with a version upgrade installation by user operation. In this case, the dialog of the following message might be displayed.

"An error occurred during the installation of JP1/IT Desktop Management 2 - Agent. Please contact the administrator."

To Page Top