4.6.8 Notes when running anti-virus software

If JP1/IT Desktop Management 2 and anti-virus products are installed on the same host, remove the following files and folders from the virus-check target.

If you run a virus check while JP1/IT Desktop Management 2 is stopped and then restart JP1/IT Desktop Management 2, confirm that the following files and folders were checked for viruses.

JP1/IT Desktop Management 2 - Manager files and folders

• All files and folders in JP1/IT Desktop Management 2-Manager-installation-folder

• Database folders, data folders, and local data folders that were defined in the setup

• Database folders for operation logs that were defined during setup

• Folder to which operation logs are automatically saved as defined during setup

• Output-destination folder that is used when operation logs and asset information are exported

JP1/IT Desktop Management 2 - Agent files and folders

In Windows:

• All files and folders in JP1/IT Desktop Management 2-Agent-installation-folder

• All files and folders in JP1/IT Desktop Management 2-Agent-installation-drive\JP1ITDMWK\

• %WINDIR%\JP1ITDM\UtilMsg.dll

• %WINDIR%\jdnagent.nid

• All files and folders in %ALLUSERSPROFILE%\Application Data\Hitachi\jp1itdma\

• All files and folders in %ALLUSERSPROFILE%\Application Data\Hitachi\jp1itdmrca\

• All files and folders in %USERPROFILE%\Application Data\Hitachi\jp1itdma\

• All files and folders in %USERPROFILE%\Application Data\Hitachi\jp1itdmrca\

• %SystemRoot%\jdngshare.dll

• %SystemRoot%\jdngsrv.exe

• All files and folders in JP1/IT Desktop Management 2 - Network Monitor-installation-folder

In HP-UX^#

• All files and directories in /etc/opt/NETMDMW/

• All files and directories in /opt/NETMDMGF/

• All files and directories in /opt/NETMDMW/

• All files and directories in /opt/NETMDMWEX1/

• All files and directories in /var/opt/NETMDMW/

• All files and directories in /NETMDMGF/

In AIX and Solaris^#

• All files and directories in /opt/NETMRDS/

• All files and directories in /opt/NETMRDSEX1/

• All files and directories in /opt/NETMDMGF/

In Linux^#

• All files and directories in /opt/NETMDMGF/

• All files and directories in /opt/NETMDMW/

• All files and directories in /opt/NETMDMWEX1/

In Mac OS^#

All files and directories in /Library/Application Support/jp.co.hitachi.jp1itdm2/

#: If you previously changed the work directory by performing the applicable procedure in the manual JP1/IT Desktop Management 2 - Agent (for UNIX systems), be sure to remove the current work directory from the virus-check target.

JP1/IT Desktop Management 2 - Internet Gateway files and folders

• All files and folders in JP1/IT Desktop Management 2 - Internet Gateway-installation-folder

For details on the folders to be removed from the virus-check target, see the following manuals:

• Appendix A.1 List of folders and Appendix A.2 List of services and processes

• List of folders and List of services and processes in the manual JP1/IT Desktop Management 2 Overview and System Design Guide.

• File Structures in JP1/IT Desktop Management 2 - Agent in the manual JP1/IT Desktop Management 2 - Agent (For UNIX Systems).

Important

If you do not remove the files and folders from the virus-check target, file access errors might occur, because the files and folders used by JP1/IT Desktop Management 2 will be in use by the anti-virus products. If such an error occurs, errors in JP1/IT Desktop Management 2 operations might occur or processes might be forcibly terminated. As a result, problems such as the following might occur:

• Attempts to back up the database might fail.

• JP1/IT Desktop Management 2 might not be able to collect inventory information and operation logs, or to distribute software.

• Processing to upload or download files in Internet Explorer might be delayed, or Internet Explorer might stop.

• Processing to export operation logs and asset information might be delayed, taking a long time to finish.

• The network monitor might not be able to detect devices, and users might not be able to perform operations to permit or block network connections.

• An error might occur when a component is registered.

• The execution of Remote Installation Manager jobs might be delayed.

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