4.3.5 Prerequisites for acquiring operation logs

To acquire operation logs, the agent must be installed on the computer from which you want to acquire operation logs.

Prerequisites for acquiring an operation log vary depending on the log type, as described in the following table.

Operation log type		Prerequisites
Computer operation	Start and stop of the computer	--
Computer operation	Logon to and logoff from the OS	--
Start and termination of the programs		The combined length of the file name and folder name for logged programs must be less than 260 characters.
File and folder operation	File and folder operation in the computer	--
	Upload to and download from the Web	Operation logs for the following Web browsers can be acquired: Internet Explorer 9, 10, 11^#1 If your Web browser is Internet Explorer 10 or 11, the Enable third-party browser extensions check box must be selected on the Advanced Settings tab in the Internet Options dialog box. Note that this check box is cleared by default for Internet Explorer installed in Windows Server 2012 and Windows Server 2008 R2. If your Web browser is Internet Explorer 10 or 11, the JP1/IT Desktop Management 2 FUO add-on must be enabled in the list of add-ons displayed by selecting Tools, Manage Add-ons, and then Toolbars and Extensions.
	E-mail transmission and reception	Operation logs for the following e-mail clients can be acquired: Microsoft Outlook 2002, 2003, 2007, 2010, 2013, 2016, and 2019 Windows Live Mail 2009, 2011, and 2012
	Save of attached files
	File transmission and reception	Operation logs for the following Web browsers can be acquired: Internet Explorer 9, 10, and 11^#1
Print operation		In the properties for each printer, Print and Manage Documents must be allowed for all logged on users.^#2
Web access		Operation logs for the following Web browsers can be acquired: Internet Explorer 9, 10, and 11^#1 The Enable third-party browser extensions check box must be selected on the Advanced Settings tab in the Internet Options dialog box. Note that this check box is cleared by default for Internet Explorer installed in Windows Server 2012 and Windows Server 2008 R2. The add-on for Web access monitoring that is added to the user's computer must be enabled. In addition, JP1/IT Desktop Management 2 BHO must be enabled in the list of add-ons displayed by selecting Tools, Manage Add-ons, and then Toolbars and Extensions.
Connection and disconnection of devices		--
Window operation		--

Legend: --: None

#1: Operation logs for Web upload, Wed download, file reception, and Web access can be acquired only for desktop Internet Explorer for which Enhanced Protected Mode is disabled.

#2: For the network shared printer, the following prerequisites are added.

The table below shows the supported combination of the agent and the print server.

Agent	Print server	Collection of operation logs for print operations
Windows 7 or later	Windows XP/2003	N
Windows 7 or later	Windows Vista or later	Y
Any	Others	N

Legend: Y: Operation logs can be collected for this type of printer. N: Operation logs cannot be collected for this type of printer.

RPC communication must be possible between the print server and the agent PC. If RPC communication is not possible, the problem might be caused by one of the following:
- The print server is a server based on the Internet Printing Protocol (IPP).
- A firewall, proxy or NAT is present between the print server and the agent PC.
- The agent PC's Windows firewall is enabled and File and Printer Sharing is not set to Exceptions.
The agent PC's File and Printer Sharing for Microsoft Networks must be enabled.
The print server must be able to resolve the name of the agent PC.
If the agent PC is Windows 7 or later, the agent PC and the print server must join the same domain, or the credential of the print server must be registered on the Credential Manager of the agent PC. The agent PC needs to reboot after registering the credential.

Important: Agents for UNIX and Mac are excluded from operation log collection.

To Page Top