2.23 Controlling smart devices
By linking with MDM systems, JP1/IT Desktop Management 2 can control managed smart devices. This function is convenient because you can control smart devices without the need of operating MDM systems.
In a multi-server configuration, you need to link with an MDM system for each management server that is intended to control smart devices.
By linking with MDM systems, you can perform the following types of control on smart devices:
- Locking smart devices
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The administrator can lock a smart device so that if the user loses the smart device, a finder cannot operate it.
- Resetting the passcodes for smart devices
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The administrator can reset the passcode for a smart device so that when the user forgets the passcode, the same user can set a new passcode.
- Initializing smart devices
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The administrator can initialize a smart device to the factory settings when changing the user of a smart device or when disposing of a smart device.
Smart devices are controlled by MDM systems that respond to requests issued by JP1/IT Desktop Management 2. The following figure shows the flow of controlling smart devices.
![[Figure]](GRAPHICS/Z070041J.GIF)
- Important
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If the settings for linking with an MDM system are deleted, the smart devices managed by that MDM system can no longer be controlled.
- Important
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In a multi-server configuration, do not link an MDM system of the same configuration with different management servers. The managing device of the smart devices changes unintentionally at the time when each management server obtains information from the MDM system, and smart devices might not be controlled properly.
- Tip
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JP1/IT Desktop Management 2 considers that target smart devices have been controlled when an MDM system receives the relevant requests.
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