2.14 Collecting files by using Remote Install Manager
JP1/IT Desktop Management 2 can collect files stored on the managed computers in a single operation. The collected files are stored in the management server. This feature is called remote collection. This section provides an overview of file collection. For details and procedures, see the JP1/IT Desktop Management 2 Distribution Function Administration Guide.
The remote collection feature can be used for the following operations:
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Collect operation data required for the administrators' job in a single operation.
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Help troubleshooting by collecting and analyzing log information or error information of the software used on the user's computer.
- Important
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The collection of files by using Remote Install Manager is not possible for API-controlled devices.
The following figure shows an overview of remote collection:
![[Figure]](GRAPHICS/ZU021401.GIF)
To perform remote collection, create a Collect files from agent job by using Remote Install Manager. The collected target files are compressed or archived, and then transferred to the management server. To unarchive compressed or archived files, use Unarchiver, which is a component of JP1/IT Desktop Management 2 - Manager.
For agents for Mac, you cannot collect files by using Remote Install Manager.
Providing a relay system can reduce the load on the network caused by remote collection.