2.13.5 Notes on distribution (ITDM-compatible distribution)

When you use the distribution function to install or uninstall software, set up a test environment for evaluation and verify that software is normally installed and uninstalled with local system account permission. Then, schedule the execution of tasks. This is because the specification and operation of the installer used for the distribution function is determined by the manufacturer of the installer, not by JP1/IT Desktop Management 2.

The following are notes on installing and uninstalling software, and distributing files:

• If the file you want to distribute and install is an EXE file, the target computer might not be restarted after installation.

• If the file you want to install is an EXE file, the value returned from the installer cannot be judged. So, the result of installation might not be correctly displayed.

• When you install software, if an MSI file is started from an EXE file, and the EXE file finishes execution before the result of installation is received, the result of installation might not be correctly displayed.

• If immediately after a distribution file is received at a target computer a command further distributes the file to another computer, the result of file distribution might not be correctly displayed.

• If the time is different on the management server and an agent-installed computer, power cannot be controlled normally.

• If the software you want to uninstall is an MSI file, silent uninstallation is executed. If the software is an EXE file, a dialog box is displayed on the computer. The user must manually uninstall the software as instructed by the dialog box.

• Do not specify, as an uninstallation task, software and OSs that cannot be uninstalled from Programs and Features in the Control Panel. Such uninstallation tasks will fail.

• Do not uninstall the software and files shown below. If you uninstall them, the OS or JP1/IT Desktop Management 2 might not correctly run.

  • Software and files that are related to OS operations

  • JP1/IT Desktop Management 2 and JP1/IT Desktop Management 2 components

  • Software and files that are related to JP1/IT Desktop Management 2 operations

• When some software programs are installed, files and folders may be created with specific user permissions. If such a software program is uninstalled by the distribution function, some of the files and folders might not be deleted. In such a case, the user must delete those files and folders after uninstallation.

• When some software programs are installed, shortcut icons may be created on the Desktop. If such a software program is uninstalled by the distribution function, the shortcut icon might not be deleted. In such a case, the user must delete the shortcut icon after uninstallation.

• Do not specify a software program as both mandatory software and prohibited software when automated countermeasures are set for installation and uninstallation. If you do so, automatic countermeasures for installation and uninstallation will be alternately performed because the software program is always judged to violate security settings.

• If the installer or uninstaller dialog box is displayed, the installer or uninstaller will be automatically terminated forcibly in one hour.

• When software is installed or uninstalled by the distribution function, the task is executed with local system account permissions. Also, when a command is executed after a file is distributed by the distribution function, the task is executed with local system account permissions.

• When you install an agent or network monitor agent, display the Task Status Details dialog box by clicking the link on the Task Information tab at the bottom of the Task List view. Then, check the result of installation. If the return code displayed in Description is 0, the installation finished successfully.

• ITDM-compatible distribution on an agent and job execution cannot occur at the same time on the agent. Therefore, if a job is executed on the agent, the ITDM-compatible distribution status might remain Waiting for execution.

• You can register tasks to install or uninstall Windows Store apps, but installation and uninstallation will not actually be performed. To install or uninstall a Windows Store app, you will need to perform installation or installation on each target computer.

• For the Citrix XenApp and Microsoft RDS server, when you distribute tasks where When User Logs On is specified as the execution timing, you need to log on to a local console of the Citrix XenApp and Microsoft RDS server.

• When package distribution (ITDM-compatible) is performed to a 64-bit OS and if you specify the directories under %windir%\system32 as Expand Folder and Destination Folder, a package is distributed under %windir%\SysWOW64 because of the redirection function of OS. Also, if you specify files under %windir%\system32 as Installation Command and Command After Distribution(ITDM-compatible), the commands are not launched.

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