8.1.1 Incident lifecycle
The following table describes the stages of an incident's lifecycle.
Lifecycle state |
Description |
State set by |
Incident used by |
|---|---|---|---|
None |
The NNMi event pipeline receives input from all sources and creates incidents as needed. |
Not applicable |
|
Dampened |
The incident is in a holding place waiting to be correlated with another incident. The purpose of this waiting period is incident reduction in the incident viewers. The dampening interval can vary by incident type. For details, see 8.1.7 Incident suppression, enrichment, and dampening. |
NNMi |
|
Registered |
The incident is visible in incident views. The incident is forwarded to any configured destinations (Northbound or global manager). |
NNMi A user can also set this state in an incident view. |
|
In progress |
The incident has been assigned to someone who is investigating the problem. The network administrator defines the specific meaning of this state. |
User |
|
Completed |
Investigation of the problem indicated by the incident is complete and a solution is in place. The network administrator defines the specific meaning of this state. |
User |
|
Closed |
NNMi has determined that the problem reported by this incident no longer constitutes a problem. For example, when you remove an interface from a device, all incidents related to that interface are automatically closed. |
User or NNMi |
|