13.2.7 Troubleshooting related to the remote monitoring function
This subsection describes how to troubleshoot for problems related to remote monitoring.
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During the extraction of system log information and CCMS alert information, only the information that arose after the previous record collection time is extracted. When there is a difference between the system clocks of the host on which PFM - Agent for Enterprise Applications is installed and the SAP system, the phenomena described in the following table occur.
Table 13‒2: System clock delay status and the phenomena associated with it Function
If the SAP system clock is ahead of the system clock of PFM - Agent for Enterprise Applications
If the SAP system clock is behind the system clock of PFM - Agent for Enterprise Applications
Extraction of system log information
Information is extracted.
The error message KAVF14222-E is output, and an attempt to extract system log information fails.
Extraction of CCMS alert information
CCMS alert information is not correctly extracted.
When any of these phenomena occurs, set a collection base time.
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When a time delay in the SAP system exceeds the time period set with SHIFTEXTRACTTIME, the following phenomena can occur:
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The message KAVF14222-E is output.
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CCMS alert information is not correctly extracted.
If these phenomena occur, measure the time delay in the SAP system and set SHIFTEXTRACTTIME with sufficient margin to accommodate the time delay. Use a function provided by the OS or other means to measure the time delay in the SAP system. For details, see the manual on the OS.
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If the host on which PFM - Agent for Enterprise Applications is running and the SAP system use different time zones, executing the system log information extraction function without setting SAPTIMEZONEOFFSET can cause one of the following phenomena due to the difference in local time arising from the different time zones used by the hosts:
- If the local time based on the time zone used by the host on which PFM - Agent for Enterprise Applications is running is ahead of the local time of the SAP system
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The error message KAVF14222-E is output, and any attempt to extract system log information always ends in failure.
- If the local time based on the time zone used by the SAP system is ahead of the local time of the host on which PFM - Agent for Enterprise Applications is running
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Only system log information from an older time period is extracted, which means that the latest system log information reflecting what is currently occurring can never be extracted.