13.2.2 Troubleshooting related to command execution
Handle errors related to execution of Performance Management commands as described below.
- Organization of this subsection
(1) When the jpctool service list command is executed, the names of services not operating are output
Possible causes and solutions:
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A Performance Management program was uninstalled without its service information being deleted
Service information for a Performance Management program remains in the database even after the program has been uninstalled. Execute the jpctool service delete command to delete the service information. For details about how to delete service information, see the chapter that describes installation and setup in the JP1/Performance Management Planning and Configuration Guide.
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The host name of the machine was changed without deleting Performance Management program service information
If the host name of a machine was changed without deleting Performance Management program service information, the service information corresponding to service IDs that were associated with the previous host name remains in the database that the Master Manager service manages. Execute the jpctool service delete command to delete the service information. For details about how to delete service information and how to rename hosts, see the chapter that describes installation and setup in the JP1/Performance Management Planning and Configuration Guide.
(2) When the jpctool db dump command is executed, data other than the specified Store data is output
Specifying the same export file name for the same Master Store or Agent Store service in multiple executions of the jpctool db dump command causes the initial output results to be overwritten by the subsequent output results. Specify a different export file name each time you execute the jpctool db dump command for the same Master Store or Agent Store service. For details about how to export Store data, see the chapter that describes management of operation monitoring data in the JP1/Performance Management User's Guide.
(3) The jr3alget or jr3slget command terminates abnormally
If the library is not set up after PFM - Agent for Enterprise Applications is installed, or if the setup procedure is not followed correctly, the jr3alget and jr3slget commands will terminate abnormally. If this happens, message KAVF14286-E is output. Make sure that the library is set up correctly based on the description in 3.1.4 Library application procedure.