Hitachi

JP1 Version 12 JP1/Performance Management - Agent Option for Enterprise Applications Description, User's Guide and Reference


13.1 Error handling procedures

This section describes the procedures for handling errors that occur while you are using Performance Management products.

Check the event

Check the following:

  • Event when the error occurred

  • Contents of any messages that have been displayed

  • Log information (such as common message log)

For details about the messages and how to respond to each message, see Chapter 12. Messages. For details about the log information that is output by the Performance Management products, see 13.3 Log information to be collected during troubleshooting.

Collect data

Collect data to determine the cause of the error. For details about how to collect the necessary data, see 13.4 Data to be collected during troubleshooting and 13.5 How to collect data during troubleshooting.

Determine the cause

Use the collected data to determine the cause and extent of the error, as well as the range of its consequences.