Hitachi

JP1 Version 12 JP1/Performance Management - Agent Option for Enterprise Applications Description, User's Guide and Reference


KAVF14128-E

Cannot log on to the SAP system. (name-of-the-function-resulting-in-error)

A logon error occurred during connection establishment with the SAP system. For an RFC API error during connection establishment with the SAP system, this message or the KAVF14127-E message is issued instead of the KAVF14121-E message. Following this message, the KAVF14122-E message providing detailed error information is output to the common message log. Possible causes of this error are as follows:

(S)
  • When this error occurs during startup processing:

    Stops the Agent Collector service.

  • When this error occurs subsequent to startup processing (during operation):

    Continues monitoring. The system closes any open RFC handle and re-establishes connection the next time performance data is collected. Updating of the performance data that was supposed to take place during this collection period will be delayed.

(O)
  • When this error occurs during startup processing:

    Re-evaluate the settings, such as the connection parameters in the Agent Collector service startup initialization file (jpcagt.ini) and the user definitions in the SAP system, correct the error, and then restart.

  • When this error occurs subsequent to startup processing (during operation):

    Possible causes include deletion of the user or a change in the password. Check the KAVF14122-E message output to the common message log before or after this error occurred, and resolve the problem.

    Before correcting an error in the connection parameters in the Agent Collector service startup initialization file (jpcagt.ini), check if PFM - Agent for Enterprise Applications was stopped by the jpcspm stop command.