7.4.1 In Windows
- Organization of this subsection
(1) Log information about the OS
Collect the information about the OS. Table 7-6 lists the information about the OS.
Type of information |
Details |
Default file name |
Collected by jpcras command |
---|---|---|---|
System log |
Windows event log |
-- |
Y |
Process information |
List of processes |
-- |
Y |
System file |
hosts file |
system-folder\system32\drivers\etc\hosts |
Y |
services file |
system-folder\system32\drivers\etc\services |
Y |
|
OS information |
System information |
-- |
Y |
Network status |
-- |
Y |
|
Host name |
-- |
Y |
|
Windows firewall information |
-- |
Y |
|
Dump information |
Problem Reports and Solutions log file |
user-mode-process-dump-output-folder\program-name.process-ID.dmp
|
N |
- Legend:
-
Y: Can be collected
N: Cannot be collected
--: Not applicable
- #
-
If you set up Dr. Watson to output log files to a different folder, collect the information from that folder.
(2) Performance Management information
Collect the log information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target. Table 7-7 lists the log information about the Performance Management:
Type of information |
Details |
Default file name |
Collected by jpcras command |
---|---|---|---|
Common message log |
Message log output by Performance Management (sequential files) |
installation-folder\log\jpclog{01|02}#1 |
Y |
Message log output by Performance Management (wraparound files) |
installation-folder\log\jpclogw{01|02}#1 |
Y |
|
Configuration information |
Configuration information files |
-- |
Y |
Output of jpctool service list command |
-- |
Y |
|
Version information |
Product versions |
-- |
Y |
Log information |
-- |
Y |
|
Database information |
Agent Store service |
|
Y |
Trace log |
Trace information for Performance Management services |
--#2 |
Y |
Agent log |
Normal log for processing related to acquisition of PFM - Agent for Microsoft SQL Server records |
installation-folder\agtq\agent\instance-name\log\agtqinf{01|02}# 3 |
Y#4 |
Error log for processing related to acquisition of PFM - Agent for Microsoft SQL Server records |
installation-folder\agtq\agent\instance-name\log\agtqerr{01|02}#3 |
Y#4 |
|
Install log#5 |
Message logs from installation |
The following files under the system-folder\TEMP\HCDINST folder:
|
N |
- Legentd:
-
Y: Can be collected
N: Cannot be collected
--: Not applicable
- #1
-
For details about the output format of the log files, see the chapter on detecting errors in Performance Management in the JP1/Performance Management User's Guide.
- #2
-
For details about the trace log storage destination folder, see 7.3.2(2) Trace log.
- #3
-
For details about the output format of an agent log and how to change the storage folder, see 7.3.2(3) Agent log.
- #4
-
The jpcras command collects agent log information only from the currently specified output destination folder. If you change the output destination folder for agent logs, you need to manually collect data from the agent log files that were output before the change.
- #5
-
Collect this information if installation failed.
- #6
-
n indicates number
(3) Operation information
Collect the following information about the operation that was being performed when the problem occurred:
-
Details of the operation
-
Time when the error occurred
-
Machine configuration (version of each OS, host name, configuration of PFM - Manager and PFM - Agent for Microsoft SQL Server)
-
Whether the error is reproducible
-
Name of any Performance Management user who logged in from PFM - Web Console
-
The argument specified for the command if the error occurred during command execution
(4) Error information on the screen
Collect hard copies of the following:
-
Windows on the screen when the application error occurred
-
The error dialog boxes (Also copy the detailed information if a dialog box contains a Details button.)
-
Information in the Command Prompt window or Administrator Console window when an error occurs during command execution
(5) User mode process dump
If a Performance Management process stops due to an application error, obtain a user mode process dump.
(6) Collecting problem reports
If a Performance Management process stops due to an application error, obtain a problem report.
(7) Other information
The following types of information are also necessary:
-
Contents of System and Application in the Windows Event Viewer window
-
Content of System Information under System Tools under Accessories