Hitachi

JP1 Version 12 JP1/Performance Management - Agent Option for Microsoft(R) SQL Server


7.4.1 In Windows

Organization of this subsection

(1) Log information about the OS

Collect the information about the OS. Table 7-6 lists the information about the OS.

Table 7‒5: Information about the OS

Type of information

Details

Default file name

Collected by jpcras command

System log

Windows event log

--

Y

Process information

List of processes

--

Y

System file

hosts file

system-folder\system32\drivers\etc\hosts

Y

services file

system-folder\system32\drivers\etc\services

Y

OS information

System information

--

Y

Network status

--

Y

Host name

--

Y

Windows firewall information

--

Y

Dump information

Problem Reports and Solutions log file

user-mode-process-dump-output-folder\program-name.process-ID.dmp

Example:

jpcagtq.exe.2420.dmp

N

Legend:

Y: Can be collected

N: Cannot be collected

--: Not applicable

#

If you set up Dr. Watson to output log files to a different folder, collect the information from that folder.

(2) Performance Management information

Collect the log information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target. Table 7-7 lists the log information about the Performance Management:

Table 7‒6: Log information about Performance Management

Type of information

Details

Default file name

Collected by jpcras command

Common message log

Message log output by Performance Management (sequential files)

installation-folder\log\jpclog{01|02}#1

Y

Message log output by Performance Management (wraparound files)

installation-folder\log\jpclogw{01|02}#1

Y

Configuration information

Configuration information files

--

Y

Output of jpctool service list command

--

Y

Version information

Product versions

--

Y

Log information

--

Y

Database information

Agent Store service

  • For Store 1.0

    installation-folder\agtq\store\*.DB

    installation-folder\agtq\store\*.IDX

  • For Store 2.0

    installation-folder\agtq\store\instance-name\STPD

    installation-folder\agtq\store\instance-name\STPI folder:

    *.DB

    *.IDX

Y

Trace log

Trace information for Performance Management services

--#2

Y

Agent log

Normal log for processing related to acquisition of PFM - Agent for Microsoft SQL Server records

installation-folder\agtq\agent\instance-name\log\agtqinf{01|02}# 3

Y#4

Error log for processing related to acquisition of PFM - Agent for Microsoft SQL Server records

installation-folder\agtq\agent\instance-name\log\agtqerr{01|02}#3

Y#4

Install log#5

Message logs from installation

The following files under the

system-folder\TEMP\HCDINST folder:

  • HCDMAIN.LOG and HCDMAINn.LOG#6

  • HCDINST.LOG and HCDINSTn.LOG#6

  • product-model-name.LOG

N

Legentd:

Y: Can be collected

N: Cannot be collected

--: Not applicable

#1

For details about the output format of the log files, see the chapter on detecting errors in Performance Management in the JP1/Performance Management User's Guide.

#2

For details about the trace log storage destination folder, see 7.3.2(2) Trace log.

#3

For details about the output format of an agent log and how to change the storage folder, see 7.3.2(3) Agent log.

#4

The jpcras command collects agent log information only from the currently specified output destination folder. If you change the output destination folder for agent logs, you need to manually collect data from the agent log files that were output before the change.

#5

Collect this information if installation failed.

#6

n indicates number

(3) Operation information

Collect the following information about the operation that was being performed when the problem occurred:

(4) Error information on the screen

Collect hard copies of the following:

(5) User mode process dump

If a Performance Management process stops due to an application error, obtain a user mode process dump.

(6) Collecting problem reports

If a Performance Management process stops due to an application error, obtain a problem report.

(7) Other information

The following types of information are also necessary: