8.5.1 In Windows

(1) Collecting dump information

To collect dump information in a Windows environment:

1. Open Task Manager.

2. Select the process tab.

3. Right-click the process name for which you want to collect dump information, and then select Create Dump File.

   Dump files are stored in the following folder:

   system-drive\Users\user-name\AppData\Local\Temp

4. Obtain the dump file from the folder created in step 3.

   If you have changed the environment variable settings so that dump files are output to a different folder, obtain the dump file from that folder.

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(2) Execute the data collection command

Use the jpcras command to collect the information needed to investigate an error. The following procedure shows how to execute the data collection command. Note that you must perform these operations as an OS user who belongs to the Administrators group.

1. Log on to the host on which the service whose data you are collecting is installed.

2. At the command prompt, execute the following command to enable command extensions in the command interpreter.

   cmd /E:ON

3. Execute the jpcras command, specifying the data to be collected and the folder in which to store it.

   For example, to have the jpcras command store all collectible data in the folder c:\tmp\jpc\agt, specify the command as follows:

   installation-folder\tools\jpcras c:\tmp\jpc\agt all all

When you execute jpcras command, jpctool service list -id * -host * command is executed to acquire the PFM service list and check the startup status of these services. If the execution-host-name and other Performance Management System host communicate across a firewall or if the scale of the system is large, it may take time to execute jpctool service list -id * -host * command. In that case, by setting JPC_COLCTRLNOHOST environment variable to 1 jpctool service list -id * -host * command is not executed so that jpcras command can take shorter time.

For details about the jpcras command, see the chapter on commands in the manual JP1/Performance Management Reference.

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(3) Execute the data collection command (for logical host use)

When you run Performance Management in a logical host environment, the data is stored on a shared disk. In this case, collect data from both the executing node and the standby node.

Use the jpcras command to collect the information needed to investigate an error. The following procedure shows how to execute the data collection command. Note that you must perform these operations as an OS user who belongs to the Administrators group.

To execute the data collection command in a logical host environment:

1. Bring the shared disk online.

   For logical hosts, data is stored on a shared disk. On the executing node, make sure that the shared disk is online before collecting data.

2. Execute the jpcras command on both the executing node and the standby node, specifying the data to collect and the folder in which to store it.

   For example, to have the jpcras command store all collectible data in the folder c:\tmp\jpc\agt, specify the command as follows:

   installation-folder\tools\jpcras c:\tmp\jpc\agt all all

   If you execute the jpcras command without specifying the lhost argument, data relating to Performance Management is collected from all physical and logical hosts on that node. If any Performance Management programs are running in a logical host environment, the log files will be collected from the shared disk.

   If the shared disk is offline for the node on which you execute the jpcras command, you will be unable to acquire the files on the shared disk. However, the command will end normally without generating an error.

   Note

   You need to collect data from both the executing node and standby node by executing the data collection command on each node. Data from both nodes is required to investigate the status of the system leading up to and following failover.

   When you execute jpcras command, jpctool service list -id * -host * command is executed to acquire the PFM service list and check the startup status of these services. If the execution-host-name and other Performance Management System host communicate across a firewall or if the scale of the system is large, it may take time to execute jpctool service list -id * -host * command. In that case, by setting JPC_COLCTRLNOHOST environment variable to 1 jpctool service list -id * -host * command is not executed so that jpcras command can take shorter time.

   For details about the jpcras command, see the chapter on commands in the manual JP1/Performance Management Reference.

3. Collect data about the cluster software.

   This data is required to determine whether a problem is caused by Performance Management or the cluster software. Collect data from which you can determine the results of any instructions, such as start and stop requests that the cluster software issued to Performance Management.

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(4) Collect the Windows event log

Contents of System and Application in the Windows Event Viewer window

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(5) Check the operation information

If an error occurs while an operation is being performed, check and record information about the operation. Check the following information:

• Details of the operation

• The time when the error occurred

• Machine configuration (version of each OS, host name, configuration of PFM - Manager and PFM - Agent)

• Whether the error is reproducible

• Name of any Performance Management user who logged in from PFM - Web Console

• Arguments specified in the command when an error occurs during command execution

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(6) Collecting the error information on the window

Collect hard copies of the following items:

• Hard copy of the window operation if an application error occurred

• Hard copy of the error message dialog box

  If detailed information is available, also copy its content.

• Hard copy of the Command Prompt window or Administrator Console window if a problem occurred during command execution

  To obtain a hard copy of the Command Prompt window or Administrator Console window in Windows, specify the following in the Command Prompt Properties window:

  • Edit Options under the Options tab

    Select Quick Edit Mode.

  • Layout tab

    Set Height under Screen Buffer Size to 500.

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(7) Collect other information

Collect the needed information in the following contents:

• Contents of System and Application in the Windows Event Viewer window

• Content of System Information under System Tools under Accessories

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