8.2.1 Problems relating to the start and setup of services
This subsection describes how to correct errors related to the start and setup of services. For details about how to correct other types of errors, see the JP1/Performance Management User's Guide.
- Organization of this subsection
(1) Performance Management program service does not start
Potential causes and actions to take are as follows:
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Oracle Database is not installed
For the Agent Collector service to start, Oracle Database must be installed. Install Oracle Database on the PFM - Agent host.
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The Oracle Database has not started
The Agent Collector service may not start, depending on whether the Oracle Database is running. Make sure that the Agent Collector service is started after the Oracle Database.
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An Oracle service is running under an account other than the local system account
If both of the following conditions are satisfied, an error occurs in Oracle and you might not be able to start the PFM - Agent Collector service.
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N was specified in the sqlnet item of the instance information for PFM - Agent for Oracle.
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Any Oracle service is running under an account other than the local system account.
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The instance environment settings are specified incorrectly
The Agent Collector service cannot start if any of the following is specified incorrectly during instance environment setup:
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oracle_sid
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oracle_home
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oracle_user
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oracle_passwd
Execute the jpcconf agent setup command to specify the correct settings. For details about the jpcconf agent setup command, see the chapter on the commands in the manual JP1/Performance Management Reference.
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(2) The Oracle Database does not stop
When you attempt to stop the monitored Oracle Database before stopping PFM - Agent for Oracle, a normal shutdown may not stop the Oracle Database. In this case, use an immediate shutdown to stop the Oracle Database.