11.1 Error handling procedures
This section explains how to handle the errors that occur in Performance Management.
- Checking the operating conditions
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Check the following details:
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Operating conditions when the error occurred
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Message content (if a message has been issued)
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Log information in the common message log, for example
For details about the cause of each message and how to handle it, see 10. Messages. For details about the log information that is output by Performance Management, see 11.3 Log information to be collected for troubleshooting.
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- Collecting data
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You must collect data to identify the error cause. Collect the required data as explained in 11.4 Windows-related data to be collected for troubleshooting and 11.5 Procedures for collecting Windows-related data for troubleshooting.
- Investigating the error
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Based on the collected data, investigate the error cause and isolate the area in which the error occurred or determine the scope of the error.