Hitachi

JP1 Version 12 for Windows Systems JP1/Performance Management - Agent Option for Platform Description, User's Guide and Reference


4.2.7 Preparations for collecting data in the event of a failure

When a problem occurs, you might need to acquire a memory dump or user-mode process dump. In order to collect these dumps when problems arise, you must have already configured the system to output memory dumps and user-mode process dumps.

Organization of this subsection

(1) Memory dump settings

  1. From the Windows Control Panel, double-click System.

  2. On the Advanced page, go to Startup and Recovery and click the Settings button.

  3. Under Write debugging information, select Kernel memory dump and specify the output file.

Note:

The size of a memory dump is a function of the actual size of the memory. The more physical memory that is installed, the larger a memory dump will be. Make sure there is sufficient disk space to accommodate a memory dump. For more information, see the OS documentation.

(2) User-mode process settings

You can use the following registry key to gain immediate access to user-mode process dumps in order to facilitate debugging when an application program terminates abnormally:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

For this registry key, set the following registry values:

Notes:
  • These registry settings enable output of user-mode process dump files for other application programs, as well as for JP1. Keep this in mind if you decide to enable output of user-mode process dumps.

  • Whenever a user-mode process dump is output, the amount of available disk space contracts. Make sure that the output folder you specify has sufficient disk space to accommodate the output of user-mode process dumps.