2.2.1 Cautionary notes on setup cancellation and uninstallation

Note the following when uninstalling or canceling setup of PFM - RM for Microsoft SQL Server.

Organization of this subsection

(1) Note on OS user permission required to uninstall PFM - RM

Before you uninstall PFM - RM for Microsoft SQL Server, make sure that you have logged on a member of the Administrators group.

When you uninstall a Performance Management program, the port numbers defined in the services file will remain in the file.

If you uninstall a Performance Management program while another Performance Management program or service or other program that references Performance Management files (for example, Windows Event Viewer) is running, some files or folders might remain in the system. If files remain, manually delete everything under the installation folder.
If you uninstall a Performance Management program while another Performance Management program or service or other program that references Performance Management files (for example, Windows Event Viewer) is running, you might be prompted to restart the system. If this happens, restart the system to complete the uninstallation process.
If both PFM - Base and PFM - RM for Microsoft SQL Server are installed on a host, you cannot uninstall PFM - Base without first uninstalling PFM - RM for Microsoft SQL Server. In this case, uninstall PFM - RM for Microsoft SQL Server and then PFM - Base in that order. The same applies when both PFM - Manager and PFM - RM for Microsoft SQL Server are installed on a host. You cannot uninstall PFM - Manager without first uninstalling PFM - RM for Microsoft SQL Server. In this case, uninstall PFM - RM for Microsoft SQL Server and then PFM - Manager in that order.

Before uninstalling PFM - Manager, stop all active Performance Management programs and services throughout the entire system.
Uninstalling PFM - RM for Microsoft SQL Server does not delete the information about the service from the list that appears when you execute the jpctool service list command. For details about deleting the information about the service, see the section about deleting the service in the chapter on installation and setup in the JP1/Performance Management Planning and Configuration Guide.

When you want to update the PFM - Web Console host to reflect the deletion of service information, you need to execute the jpctool service sync command to synchronize the agent information of the PFM - Manager host and that of the PFM - Web Console host.
If you uninstall PFM - Manager and then re-install it on the same machine, the Trap Generator service might appear twice when you execute the jpctool service list command. In this case, start the PFM - Manager service and use the jpctool service delete command to delete the Trap Generator service listed as Inactive.

Before uninstalling a program of the Performance Management products from a host on which PFM - Web Console has been installed, you must close all windows of Web browser.
Before you start uninstallation, use the jpcconf inst setup command or PFM - Web Console to check the agent log output directory. If this directory has been changed from the default directory (installation-folder\agt4\agent\instance-name\log\), the agent log files remain after uninstallation. Manually delete these files after uninstallation.