7.4.1 In Windows
- Organization of this subsection
(1) Log information about the OS
Collect the information about the OS. The following table lists the information about the OS:
|
Type of information |
Details |
Default file name |
Collected by jpcras command |
|---|---|---|---|
|
System log |
Windows event log |
-- |
Y |
|
Process information |
List of processes |
-- |
Y |
|
System file |
hosts file |
system-folder\system32\drivers\etc\hosts |
Y |
|
services file |
system-folder\system32\drivers\etc\services |
Y |
|
|
OS information |
System information |
-- |
Y |
|
Network status |
-- |
Y |
|
|
Host name |
-- |
Y |
|
|
Windows firewall information |
-- |
Y |
|
|
Dump information |
Problem Reports and Solutions log file |
user-mode-process-dump-output-folder\program-name.process-ID.dmp
|
N |
- Legend:
-
Y: Can be collected
N: Cannot be collected
--: Not applicable
(2) Performance Management information
Collect the log information about Performance Management. If the problem relates to a network connection, also collect information from the machine that is the connection target. The following table lists the log information about the Performance Management:
|
Type of information |
Details |
Default file name |
Collected by jpcras command |
|---|---|---|---|
|
Common message log |
Message log output by Performance Management (sequential files) |
installation-folder\log\jpclog{01|02}#1 |
Y |
|
Message log output by Performance Management (wraparound files) |
installation-folder\log\jpclogw{01|02}#1 |
Y |
|
|
Configuration information |
Configuration information files |
-- |
Y |
|
Output of jpctool service list command |
-- |
Y |
|
|
Version information |
Product versions |
-- |
Y |
|
Log information |
-- |
Y |
|
|
Database information |
Remote Monitor Store service |
installation-folder\agt1\store\instance-name\stpd The following files under the installation-folder\agt1\store\instance-name\stpi folder:
|
Y |
|
Trace log |
Trace information for Performance Management services |
--#2 |
Y |
|
Agent log |
Normal log for processing related to acquisition of PFM - RM for Oracle records |
installation-folder\agt1\agent\instance-name\log\agt1inf{01|02}#3 |
Y#4 |
|
Error log for processing related to acquisition of PFM - RM for Oracle records |
installation-folder\agt1\agent\instance-name\log\agt1err{01|02}#3 |
Y#4 |
|
|
Install log#5 |
Message logs from installation (in Windows Server 2008 or Windows Server 2012) |
The following files under the system-folder \TEMP\HCDINST folder:
|
N |
- Legend:
-
Y: Can be collected
N: Cannot be collected
--: Not applicable
- #1
-
For details about the output format of the log files, see the chapter on detecting errors in Performance Management in the JP1/Performance Management User's Guide.
- #2
-
For details about the storage folders for trace logs, see 7.3.2(2) Trace log.
- #3
-
For details about the output format of an agent log and how to change the storage folder, see 7.3.2(3) Agent log.
- #4
-
The jpcras command collects agent log information only from the currently specified output destination folder. If you change the output destination folder for agent logs, you need to manually collect data from the agent log files that were output before the change.
- #5
-
Collect this information if installation failed.
(3) Operation information
Collect the following information about the operation that was being performed when the problem occurred:
-
Details of the operation
-
Time when the error occurred
-
Machine configuration (version of each OS, host name, configuration of PFM - Manager and PFM - RM for Oracle)
-
Whether the error is reproducible
-
Name of any Performance Management user who logged in from PFM - Web Console
(4) Error information on the screen
Collect hard copies of the following:
-
Windows on the screen when the application error occurred
-
The error dialog boxes (Also copy the detailed information if a dialog box contains a Details button.)
-
Information in the Command Prompt window or [Administrator Console] window when an error occurs during command execution
(5) User mode process dump
If a Performance Management process stops due to an application error, obtain a user mode process dump.
(6) Collecting problem reports
If a Performance Management process stops due to an application error, obtain a problem report.
(7) Information about performance data
Collect the following information about performance data. If a problem occurred during network connection, you must also collect files located on the machine, command results, and registry information.
The following table shows information about performance data that is specially collected by PFM - RM for Oracle in an environment in which PFM - RM for Oracle is installed.
|
Type of information |
Details |
Default file name |
Collected by jpcras command |
|---|---|---|---|
|
Error information during Oracle connection#1 |
Error code when an error occurs for the Oracle connection |
installation-folder\agt1\agent\instance-name\pdia_xxxxx_status.db#2 |
Y |
|
Internal maintenance information |
Log file for OCI functions |
installation-folder\agt1\agent\instance-name\ocilog.txt |
Y |
- Legend:
-
Y: Can be collected
- #1
-
This file may be created when an error occurs during an Oracle connection.
- #2
-
xxxxx is replaced with any string.
(8) Other information
Also collect the following information:
-
Arguments specified in the command when an error occurs during command execution.
-
Windows system information
-
Windows system and application logs (of Windows event logs)