2.3.1 Cautionary notes on setup cancellation and uninstallation (Windows)

Note the following when uninstalling and canceling setup of PFM - RM for Oracle.

Organization of this subsection

(1) Note on OS user permission required to uninstall PFM - RM for Oracle

Before you uninstall PFM - RM for Oracle, make sure that you have logged on with an account that belongs to the Administrators group.

When you uninstall a Performance Management program, the port numbers defined in the services file will remain in the file.

If you uninstall a Performance Management program while another Performance Management program or service or other program that references Performance Management files (for example, Windows Event Viewer) is running, some files or folders may remain in the system. In this case, manually delete everything under the installation folder.
If you uninstall a Performance Management program while another Performance Management program or service or other program that references Performance Management files (for example, Windows Event Viewer) is running, you may be prompted to restart the system. If you are prompted to restart the system, restart the system to complete the uninstallation process.
If both PFM - Base and PFM - RM for Oracle are installed on a host, you cannot uninstall PFM - Base without first uninstalling PFM - RM for Oracle. In this case, uninstall PFM - RM for Oracle and then PFM - Base, in that order. The same applies when both PFM - Manager and PFM - RM for Oracle are installed on a host. You will be unable to uninstall PFM - Manager without first uninstalling PFM - RM for Oracle. In this case, uninstall PFM - RM for Oracle and then PFM - Manager, in that order.

Before uninstalling PFM - Manager, stop all active Performance Management programs and services throughout the entire system.
Uninstalling PFM - RM for Oracle does not delete the information about the service from the list that appears when you execute the jpctool service list command. To delete this information, use the jpctool service delete command.
For details about deleting the information about the service, see the section about deleting the service in the chapter on installation and setup in the JP1/Performance Management Planning and Configuration Guide.
Note that when you want to update the PFM - Web Console host to reflect the deletion of service information, you need to execute the jpctool service sync command to synchronize the agent information of the PFM - Manager host and that of the PFM - Web Console host.
If you uninstall PFM - Manager and then re-install it on the same machine, the Trap Generator service may appear twice when you execute the jpctool service list command. In this case, start the PFM - Manager service and use the jpctool service delete command to delete the Trap Generator service listed as Inactive.

When uninstalling a Performance Management program from a host on which PFM - Web Console is installed, close all browser windows before you uninstall the program.
Before you start uninstallation, use the jpcconf inst setup command or PFM - Web Console to check the agent log output folder. If this folder has been changed from the default folder (installation-folder\agt1\store\instance-name\log\), the agent log files remain after uninstallation. Manually delete these files after uninstallation.