7.2.2 Other problems
Check what was happening when the problem occurred. If a message was output, check its content. For details about the log information that is output by Performance Management, see 7.3 Log information.
If the problem cannot be solved even after you have taken the actions prescribed in the chapter that explains troubleshooting in the JP1/Performance Management User's Guide and 7.2.1 Performance data collection and management, or if other problems occur, collect data for the purpose of investigating the cause of the problems, and then contact the system administrator.
For details about the data that must be collected and how to collect it, see 7.4 Data collected when a problem occurs and 7.5 How to collect data.