7.1 Error handling procedures
This section describes the procedure to follow when a problem occurs in Performance Management.
- Checking the event
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Check the following details:
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What was happening when the problem occurred
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Message content (if a message has been output)
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Log information, such as the common message log
For the cause of each message and the action to take, see 6. Messages. For details about the log information that is output by Performance Management, see 7.3 Log information.
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- Collecting data
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You need to collect data to investigate the cause of the problem. See 7.4 Data collected when a problem occurs and 7.5 How to collect data, and collect the necessary data.
- Investigating the problem
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Based on the collected data, investigate the cause of the problem, and identify the area where the problem occurred and its scope.