4.2 Example of the procedure to follow when an alarm is issued during the collection of process operation status information

This section shows an example of the procedure to identify the process that resulted in a warning if an alarm is issued when the collection of process operation status information is set.

For details about alarms and reports, see 6. Monitoring Template.

1. In the menu bar frame of the Main window, select the Event Monitor menu.

   The Event Monitor window appears.

   

2. Click the report icon of the alarm for which a warning has been issued.

   An Application Status report appears.

   

3. Look for the lines where ABNORMAL is shown for Application Status or Application Exist to identify the application for which a warning was issued.

4. Under Application Name, select the application for which a warning was issued.

   Here, application1 is selected.

   An Application Process Status report appears.

   

5. Look for the lines where ABNORMAL is shown for Monitoring Status to identify the process for which a warning was issued.

   Here, you can see that a warning was issued for sample.exe.

6. If you have collected the log data for the PD_APPC record, select a Monitoring Count value as needed.

   An Application Process Count report appears. You can check the status of each process and whether the log related to the process count has increased or decreased.

   

Note:

If the alarm status is cancelled while a real-time report is being displayed, you cannot use the report to identify the process or service for which a warning was issued. An example of a real-time report is an Application Status report displayed by the event monitor, or an Application Process Status report displayed from an Application Status report. In this case, view the event monitor or an Application Process Count report (log report) to check the status transition that has occurred since the alarm was issued.

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