KAVJS2702-E

The specified agent does not exist in the system.

Maintenance information: error-message-containing-an-agent-node-name-that-does-not-exist-in-the-system

Possible causes are as follows:

The agent has been deleted from the system.
Permission for the user to view the agent has been deleted due to a change in the configuration of the business group.

(S)

Suspends processing.

(O)

Check the following:

Make sure that the specified agent exists. If it has been deleted from the system, delete it from User Agents.
Inquire of system administrator whether user has permission to view the specified agent. If it has been deleted due to a change in the configuration of the business group, give the permission for the user to view the specified agent, or delete the agent from User Agents.