17.6.3 Collecting data if a problem occurs (in PFM - Web Console)

(1) Executing the data collection command

Use the jpcwras command to collect the data needed to determine the cause of an error. Note that the user who executes the procedures described below must be a root user.

To execute the data collection command:

1. Log on to the host where the service whose data you want to collect is installed.

2. Execute the jpcwras command, specifying the data to be collected and the storage directory for the data.

   The following shows an example of specifying the command when all information that can be obtained by the jpcwras command is to be stored in the /tmp/jp1pcwebcon directory:

   jpcwras /tmp/jp1pcwebcon

   To gather together the data collected by the data collection command, you can use an archiving tool (such as the tar command) and compression tool (such as gzip or compress) available on the host where the data is collected to archive or compress the specified directory in its entirety.

   For details on the jpcwras command, see the chapter explaining the commands in the manual JP1/Performance Management Reference.

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(2) Collecting error information on the screen

When using a Web browser with PFM - Web Console, collect hard copies of the following:

• The content of the Web browser window

• Windows on the screen when the application error occurred

• The error dialog boxes

  Also copy the detailed information if the dialog box contains a Details button.

• The command line of the terminal when an error occurs during command execution.

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