17.5.1 Data to be collected in the event of trouble (in Windows)

System log

Windows event log

N/A

Y

Y

Process information

List of processes

N/A

Y

Y

System file

hosts file

system-folder\system32\drivers\etc\hosts

Y

Y

services file

system-folder\system32\drivers\etc\service

Y

Y

OS information

System information

N/A

Y

Y

Network status

N/A

Y

Y

Host name

N/A

Y

Y

Firewall information

N/A

Y

N

Dump information

Log files regarding problem reports and solutions

output-destination-folder-for-user-mode-process-dump\program-name.process-ID.dmp

Example: jpcagtt.exe.2420.dmp

N

N

Common message log

Message log output from Performance Management (sequential file method)

installation-folder\log\jpclog{01|02}^#1

Y

Message log output from Performance Management (wrap-around file method)

installation-folder\log\jpclogw{01|02}^#1

Y

Common message log (logical host use)

Message log output from Performance Management (sequential file method)

environment-directory\jp1pc\log\jpclog{01|02}^#1

Y

Message log output from Performance Management (wrap-around file method)

environment-directory\jp1pc\log\jpclogw{01|02}^#1

Y

Configuration information

Each configuration information file

• Files under the installation folder

• Files under installation-folder\sys

• Files under environment-directory\jp1pc

• Files under environment-directory\jp1pc\sys

• Files under environment-directory

Y

Database information

Name Server

• installation-folder\mgr\namesvr\*.DB

• installation-folder\mgr\namesvr\*.IDX

Y

Master Manager

• installation-folder\mgr\manager\*.DB

• installation-folder\mgr\manager\*.IDX

Y

Master Store

• installation-folder\mgr\store\*.DB

• installation-folder\mgr\store\*.IDX

Y

View Server

• installation-folder\mgr\viewsvr\data\*

• installation-folder\mgr\viewsvr\Reports\*

Y^#7

Agent Store and Remote Monitor Store

Store database 1.0:

• installation-folder\xxxx^#2\store\instance-name^#3\*.DB

• installation-folder\xxxx^#2\store\instance-name^#3\*.IDX

Store database 2.0:

• installation-folder\xxxx^#2\store\instance-name^#3\*.DB

• installation-folder\xxxx^#2\store\instance-name^#3\*.IDX

• installation-folder\xxxx^#2\store\instance-name^#3\STPD\*

• installation-folder\xxxx^#2\store\instance-name^#3\STPI\*

• installation-folder\xxxx^#2\store\instance-name^#3\STPL\*

Y^#7

Agent Store (health check agent)

Store database 1.0:

• installation-folder\agt0\store\*.DB

• installation-folder\agt0\store\*.IDX

Store database 2.0:

• installation-folder\agt0\store\*.DB

• installation-folder\agt0\store\*.IDX

• installation-folder\agt0\store\STPD\*

• installation-folder\agt0\store\STPI\*

• installation-folder\agt0\store\STPL\*

Y^#7

Database information (logical host use)

Name Server

• environment-directory\jp1pc\mgr\namesvr\*.DB

• environment-directory\jp1pc\mgr\namesvr\*.IDX

Y

Master Manager

• environment-directory\jp1pc\mgr\manager\*.DB

• environment-directory\jp1pc\mgr\manager\*.IDX

Y

Master Store

• environment-directory\jp1pc\mgr\store\*.DB

• environment-directory\jp1pc\mgr\store\*.IDX

Y

View Server

• environment-directory\jp1pc\mgr\viewsvr\data\*

• environment-directory\jp1pc\mgr\viewsvr\Reports\*

Y^#7

Agent Store and Remote Monitor Store

Store database 1.0:

• environment-directory\jp1pc\xxxx^#2\store\instance-name^#3\*.DB

• environment-directory\jp1pc\xxxx^#2\store\instance-name^#3\*.IDX

Store database 2.0:

• environment-directory\jp1pc\xxxx^#2\store\instance-name^#3\*.DB

• environment-directory\jp1pc\xxxx^#2\store\instance-name^#3\*.IDX

• environment-directory\jp1pc\xxxx^#2\store\instance-name^#3\STPD\*

• environment-directory\jp1pc\xxxx^#2\store\instance-name^#3\STPI\*

• environment-directory\jp1pc\xxxx^#2\store\instance-name^#3\STPL\*

Y^#7

Agent Store (health check agent)

Store database 1.0:

• environment-directory\jp1pc\agt0\store\*.DB

• environment-directory\jp1pc\agt0\store\*.IDX

Store database 2.0:

• environment-directory\jp1pc\agt0\store\*.DB

• environment-directory\jp1pc\agt0\store\*.IDX

• environment-directory\agt0\store\STPD\*

• environment-directory\agt0\store\STPI\*

• environment-directory\agt0\store\STPL\*

Y^#7

Trace log

Trace information of each service in the Performance Management program

N/A^#4

Y

Other files

Other information files

• Files under the installation folder

• Files under environment-directory\jp1pc

Y

Install log^#5

Message log at the time of installation

• system-folder\TEMP\HCDINST\*.LOG

• system-folder\TEMP\HCDINST\*.LOG

• Following files under installation-folder\PSB:^#6

• install.log

• SPKMANAGE.LOG

• insresult.dat

N

%SystemDrive%\Windows\Temp\pfm_reg_history.log

Y

Web server information

Server log of Web server or Web container

N/A

Y

Registry information

Product registry information

N/A

Y

Operation status log^#1

Message log output from PFM - Web Console

installation-folder\log\jpcwtracelog-file-number^#2.log

Y

Message log output from a PFM - Web Console command

For the jpcrpt command (one-execution-per-log recording method)^#3

installation-folder\log\jpcrpt_process-ID-of-executed-command_log-file-number^#2.log

For the jpcrpt command (multiple-executions-per-log recording method)^#3

installation-folder\log\jpcrpt_loglog-file-number^#2.log

For the jpcrdef, jpcasrec, jpcaspsv or jpcprocdef command

installation-folder\log\command-name_sub-command-name_log-file-number^#2.log

For the jpcmkkey command

installation-folder\log\jpcmkkey_log-file-number^#2.log

For all other commands

installation-folder\log\command-name_log-file-number^#2.log

Y

File information

List of PFM - Web Console installation files

N/A

Y

Configuration Info

PFM - Web Console configuration information

installation-folder\config\*.*

installation-folder\sample\config\*.*

Y

PFM - Web Console log information

(Un)installer log file

system-folder\TEMP\HCDINST\*.LOG

N

Docker environment information

Docker version

Y

Docker container list

Y

Process within the Docker container

Y

Docker container information

Y