17.3.7 A connection from the time the JP1/IM's Event Console starts monitoring to PFM - Web Console cannot be established
- Organization of this subsection
(1) When issuing a JP1 system event to link to JP1/IM
A possible cause of the problem is that PFM - Manager and PFM - Web Console linked with the JP1 system event are not running.
Check whether PFM - Manager and PFM - Web Console are running. If they are not running, start them. If you cannot start PFM - Manager and PFM - Web Console due to a failure or other reasons, select running instances of PFM - Manager and PFM - Web Console from the Tool Launcher window of JP1/IM and connect them to PFM - Web Console.
For details, see 12.3.2 Setup for linking with JP1/IM (settings for using JP1/IM to monitor events that occurred in Performance Management).
(2) When issuing a JP1 user event to link to JP1/IM
A possible cause of the problem is that PFM - Manager and PFM - Web Console linked with the JP1 user event are not running.
Check whether PFM - Manager and PFM - Web Console are running. If they are not running, start them. If you cannot start PFM - Manager and PFM - Web Console due to a failure or other reasons, do either of the following operations and connect to PFM - Web Console.
-
Select running instances PFM - Manager and PFM - Web Console from the Tool Launcher window of JP1/IM and connect them to PFM - Web Console.
-
Open the definition file for opening monitor windows and change the PFM - Web Console address set for PATH to the address of PFM - Web Console that is running. Save the file and restart JP1/IM. For details, see 12.3.2 Setup for linking with JP1/IM (settings for using JP1/IM to monitor events that occurred in Performance Management).