17.2.10 Troubleshooting problems related to the monitoring suspension function
- Organization of this subsection
(1) The KAVJS6570-I message is output to the Monitoring Suspension Settings window
The KAVJS6570-I message is output when monitoring is suspended or resumed and whether the monitoring status is changed in the monitoring agent is unknown. The method for handling this error differs depending on the status of the monitoring agent. Check the status of the monitoring agent and if necessary, reconfigure the settings of monitoring suspension or resumption.
To handle this error:
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Make sure that the monitoring status of the monitoring agent is changed.
Make sure that there is a monitoring agent whose Monitoring status or Settings contains ? in the Monitoring Suspension Settings window.
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When ? does not exist
There is no problem because the monitoring status of the monitoring agent is changed.
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When ? exists
Perform step 2 and subsequent steps.
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Check the status of the monitoring agent service in which ? is found in step 1.
Execute the jpctool service list command in PFM - Manager and check Status in the output result.
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When Status is Inactive or Stopping
The monitoring status is changed when the monitoring agent starts. Because monitoring is not performed while the monitoring agent stops, if you want to resume monitoring immediately, start the monitoring agent.
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When Status is S Active or S Busy
The monitoring status is changed when the stand-alone mode is released. Because alarm monitoring is not performed in stand-alone mode, if you want to resume monitoring immediately, release the stand-alone mode.
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When Status is Starting or Busy
Wait until the start processing is completed or the request processing is completed, click the Refresh button in the Monitoring Suspension Settings window, and then perform step 1 again.
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When Status is Active
The monitoring status is not changed because an error occurred in communication between the monitoring manager and monitoring agent. Reconfigure the settings of monitoring suspension or resumption in the Monitoring Suspension Settings window.
- Note
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If you want to check the current monitoring status of a monitoring agent which is marked with ?, you can check it by executing the jpctool monitor status command on each host.
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(2) The KAVE06189-W message is output during command execution
The KAVE06189-W message is output when monitoring is suspended or resumed and whether the monitoring status is changed in the monitoring agent is unknown. The method for handling this error differs depending on the status of the monitoring agent. Check the status of the monitoring agent and if necessary, reconfigure the settings of monitoring suspension or resumption.
To handle this error:
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Make sure that the monitoring status of the monitoring agent is changed.
Execute the jpctool monitor list command in PFM - Manager to check whether there is a monitoring agent whose Status or Setting contains * in the output result.
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When * does not exist
There is no problem because the monitoring status of the monitoring agent is changed.
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When * exists
Perform step 2 and subsequent steps.
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Check the status of the monitoring agent service in which * is found in step 1.
Execute the jpctool service list command in PFM - Manager and check Status in the output result.
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When Status is Inactive or Stopping
The monitoring status is changed when the monitoring agent starts. Because monitoring is not performed while the monitoring agent stops, if you want to resume monitoring immediately, start the monitoring agent.
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When Status is S Active or S Busy
The monitoring status is changed when the stand-alone mode is released. Because alarm monitoring is not performed in stand-alone mode, if you want to resume monitoring immediately, release the stand-alone mode.
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When Status is Starting or Busy
Wait until the start processing is completed or the request processing is completed and then perform step 1 again.
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When Status is Active
The monitoring status is not changed because an error occurred in communication between the monitoring manager and monitoring agent. Execute the jpctool monitor suspend or jpctool monitor resume command to reconfigure the settings.
- Note
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If you want to check the current monitoring status of a monitoring agent that is marked with *, you can check it by executing the jpctool monitor status command on each host.
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