17.2.5 Troubleshooting problems related to executing commands

(1) When the jpctool service list command is executed, the names of services that are not operating are output

Possible causes and solutions:

• A Performance Management program was uninstalled without its service information being deleted.

  Service information for a Performance Management program remains in the database even after the program is uninstalled. Execute the jpctool service delete command to delete the service information. For details on the jpctool service delete command, see the chapter that describe commands in the manual JP1/Performance Management Reference.

• The host name was changed without deleting the service information for a Performance Management program.

  If the host name is changed without deleting the service information for a Performance Management program, the service information for the service ID with the previous host name added remains in the database managed by the Master Manager service. Execute the jpctool service delete command to delete the service information. For details on the jpctool service delete command, see the chapter that describe commands in the manual JP1/Performance Management Reference. For details on how to change the host name, see the chapter that describes installation and setup in the JP1/Performance Management Planning and Configuration Guide.

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(2) When the jpctool db dump command is executed, the output data does not match the data in the specified Store database

Specifying the same export file name for the same Store service in multiple executions of the jpctool db dump command causes the initial output results to be overwritten with the subsequent output results. Each time you execute the jpctool db dump command for the same Store service, specify a different export file name. For details on the jpctool db dump command, see the chapter that describe commands in the manual JP1/Performance Management Reference.

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(3) Deleted agents are displayed

Before executing the jpctool service delete command, you must unbind alarms. If you do not unbind alarms, deleted agents might be displayed for the alarm tables bound to the agents. This phenomenon occurs when you do the following:

• Select the Show Bound Agents method in the Alarms window of PFM - Web Console.

• Execute the jpctool alarm list command.

In this case, resolve the problem as follows:

1. Make a copy of the corresponding alarm table. Give the copy a new name.

   Example: Alarm table name: AAA -> AAA2

2. Delete the corresponding alarm table.

   Example: Delete alarm table AAA.

3. Copy back the alarm table copied in step 1, giving it the original name.

   Example: Alarm table name: AAA2 -> AAA

4. Delete the alarm table copy made in step 1.

   Example: Delete the alarm table AAA2.

5. Rebind the alarm table to the agent to which the corresponding alarm table was bound.

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