17.1 Error handling procedures
- Checking the event
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Check the following:
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Context in which the problem occurred
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Content of the message (when a message is output)
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Common message logs and other log information
For details on the messages and how to respond to each message, see the chapter that describe the messages in the manual JP1/Performance Management Reference. For details on the log information output by Performance Management, see 17.4 Log information to be output when Performance Management is used.
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- Data to be collected
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Collect data to determine the cause of an error. For details on collecting the necessary data, see 17.5 Data to be collected in the event of trouble and 17.6 Procedures for collecting data in the event of trouble.
- Determining the cause
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Use the collected data to determine the cause and the extent of the error, as well as the range of its consequences.