3.4.5 Using summary display to check the operating status

You can view a summary of results for operating status, stopped status, and Normal and Abnormal status counts to check the operating status of servers and agents, as well as the alarm status of agents. You can also view alarm and agent events with Abnormal status and Warning status. A view showing summarized results together with Abnormal and Warning status events is called a summary display.

Organization of this subsection

(1) Prerequisite conditions
(2) Agent types for which summary displays are supported
(3) Procedure for displaying a summary
(4) Operational status classifications
(5) Counting unit and counting range for a summary display
(6) Printing a summary display

(1) Prerequisite conditions

Requirements for server operating status monitoring

To be able to monitor server operating status, the version of the PFM - Manager for the connection destination must be 08-11 or later, the version of PFM - Web Console must be 09-00 or later, and the health check function must be enabled.

Requirements for agent operating status monitoring

To be able to monitor agent operating status, the version of the PFM - Manager for the connection destination must be 08-11 or later, the version of PFM - Web Console must be 09-00 or later, and the health check function must be enabled. In addition, you must set the following health check agent properties in the Service Properties window of the PFM - Web Console Services tree window:

Monitoring Level in Health Check Configurations: Service

For details on the health check function, see 16.2 Using the health check function to check the operating status of monitoring agents and their hosts.

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(2) Agent types for which summary displays are supported

Table 3‒4: Types of agents for which summary displays are supported
Agent type	Areas in the System Operational Status Summary window
Agent type	Server Operational Status	Agent Operational Status	Agent Alarm Status
PFM - Agent	Yes	Yes	Yes
Remote agent	Yes	Yes	Yes
Group agent	No	No	Yes
Remote Monitor Collector service	Yes	Yes	No

Legend:

Yes: Count supported

No: Count not supported

Summary displays are not supported for the following agents:

Any agent that has been deleted from the Products tree in the Agents tree window using the jpctool service delete command, but remains in the User Agents tree.
Any agent that was registered by the jpcconf agttree import command with the -nocheck option specified, but is not yet recognized by Performance Management
Any agent that does not belong to a business group available to the user, but remains in the User Agents tree

To apply the results of the jpctool service delete command to the contents of the Products tree, execute the jpctool service sync command after you execute the jpctool service delete command. To apply the results to the contents of the User Agents tree, use the Edit Agents method in the method frame to delete the agents manually.

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(3) Procedure for displaying a summary

Log on to PFM - Web Console from the monitoring console Web browser.
In the navigation frame of the main window, select the Agents tree tab.
From the Display format pull-down menu in the navigation frame of the Agents window, choose the display format for the Agents tree.
- When User Agents is selected:
  
  The Agents tree that has User Agents (logged-on-user-name) as the root appears.
- When Products is selected:
  
  The Agents tree that has Products as the root appears.
In the navigation frame, select the folders to be counted for the summary display.

Depending on whether you select the root of the Agents tree, or you select a desired folder other than the root, the counting unit and counting range for summary display differ. For details on the counting unit and counting range for summary displays, see 3.4.5(5) Counting unit and counting range for a summary display.
From the method frame, select the View Summary button.

The following describes the items displayed in the Server Operational Status, Agent Operational Status, and Agent Alarm Status areas of the System Operational Status Summary window.

: Indicates that an Operational Status or Monitoring Status view is currently displayed.
: Indicates that an Operational Status or Monitoring Status view is not currently displayed.

Table 3‒5: Items displayed in the Server Operational Status and Agent Operational Status areas of the System Operational Status Summary window
Item	Meaning
Pie chart	A pie chart showing the operating status of the servers or agents in the folder selected in the navigation frame. The meanings of the colors are as follows: Green: Percentage of operating servers or agents. Red: Percentage of stopped servers or agents. Blue: Percentage of servers or agents with Unconfirmed status^#1. Gray: Percentage of servers or agents with monitoring-suspended status. For details on operating statuses, see 3.4.5(4) Operational status classifications.
Table	A table listing the operating status of the servers or agents in each folder selected in the navigation frame. The meanings of the items in a table are as follows: Number operating: Number of servers or agents that are operating normally. Number stopped^#2: Number of servers or agents that are currently stopped (if the number stopped is one or greater, the cell is colored red). Total: Total number of servers or agents (including those with Unconfirmed status). Operating rate: Percentage of operating servers or agents (green indicates the percentage with Operating status, red indicates the percentage with Stopped status, blue indicates the percentage with Unconfirmed status^#1, and gray indicates the percentage with monitoring-suspended status). The table shows the servers or agents with the five largest stopped counts, in descending order. The remaining servers are shown as Others. You can specify in the initialization file (`config.xml`) the number of servers or agents to be displayed. For details on the `config.xml`, see the chapter that describes installation and setup in the JP1/Performance Management Planning and Configuration Guide.
[User tree view] check box	This check box appears in the Agent Operational Status area when you select User Agents in the Agents tree. Selecting this check box displays the operating status at the level of folders that the logged-on user has created in the Agents tree.
[Product type view] check box	This check box appears in the Agent Operational Status area when you select User Agents in the Agents tree. Selecting this check box displays the operating status at the level of folders grouped according to the product (PFM - Agent or PFM - RM) with which they are associated.

#1:: For details on how to take action when operational statuses become unknown, see 17.2.6(2) The operating status of a server or agent is Unconfirmed or Not Supported.
#2:: When the Server Operational Status area contains one or more stopped servers, you can display the Stopped Host List window by clicking the number of stopped servers. If you do this, you can check the host names of the stopped servers.

Table 3‒6: Items displayed in the Agent Alarm Status area of the System Operational Status Summary window
Item	Description
Pie chart	A pie chart showing the alarm monitoring status of agents in each folder selected in the navigation frame. Each color in the chart indicates an alarm status^#. The meanings of the colors are as follows: Green: Percentage of agents with Normal alarm status. Yellow: Percentage of agents with Warning alarm status. Red: Percentage of agents with Abnormal alarm status. Gray: Percentage of agents with monitoring-suspended status. The numbers in the pie chart indicate the number of agents for each alarm status. The numbers do not indicate the number of bound alarms.
Table	A table showing the alarm monitoring status of agents in the folder selected in the navigation frame. The meanings of the items in a table are as follows: Normal count: Number of agents with Normal alarm status. Warning count: Number of agents with Warning alarm status. Abnormal count: Number of agents with Abnormal alarm status (if the number of Abnormal alarm status agents is one or greater, the cell is colored red). Status ratio: Alarm event status ratio (green indicates the percentage with Normal status, yellow indicates the percentage with Warning status, red indicates the percentage with Abnormal status, and gray indicates the percentage with monitoring-suspended status). The table shows agents with the five greatest Abnormal status counts in the Alarm Monitoring Status view, in descending order. The remaining agents are shown as Others. You can specify the number of alarms to be displayed by setting the `maxDisplayAlarm` parameter in the initialization file (`config.xml`). For details on the `config.xml`, see the chapter that describes installation and setup in the JP1/Performance Management Planning and Configuration Guide.

#

The alarm status is determined as follows:

Normal
All bound alarms show a Normal status or there are no bound alarms.
Warning

No bound alarm shows an Abnormal status, but at least one bound alarm shows a Warning status.
Abnormal

At least one bound alarm shows an Abnormal status.
Monitoring suspended

No bound alarm shows an Abnormal or Warning status, but at least one agent shows a Suspended status.

When the Always notify check box is selected for an alarm, the alarm always shows a Normal (green) status, because the alarm is not evaluated. However, remote and group agents are evaluated. The Remote Monitor Collector service is not evaluated because an alarm cannot be bound to it and it is not counted as a parameter in the pie chart.

If more than one alarm is bound to a single agent, these alarms are evaluated in order of priority. The priority starting from the highest is abnormal, warning, and normal.

Reference note:

The number of agents is counted as follows:

(Example 1) An agent has six alarms bound to it, where two alarms each show Normal, Warning, and Abnormal statuses.: The agent is classified with an Abnormal status of the highest priority. Thus, the agent is counted as an Abnormal agent.
(Example 2) An alarm for which the Always notify check box is selected is bound and the alarm status is Abnormal.: An alarm status for which the Always notify check box is selected is classified as Normal. Thus, the agent is counted as a Normal agent.

You can check for Abnormal and Warning alarm events and agent events in the Events area of the System Operational Status Summary window. Unlike the Event Monitor window that displays all alarm and agent events that have been issued, the Events view displays only those alarms and agent events that have been issued with an Abnormal or Warning status and are currently pending. Any alarm event that is returning to Normal status is not shown. For details on the contents of each event, see 7. Displaying Events or the description of the Event Monitor window in the manual JP1/Performance Management Reference.

The target alarms of the Agent Alarm Status window are those for which the Always notify check box is not selected. For details, see 6.9.3 Notes on evaluating alarms.

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(4) Operational status classifications

(a) Operating statuses in the Server Operational Status area of the System Operational Status Summary window

The operating statuses displayed in the Server Operational Status area are based on the health check results from an agent monitoring the server. The health check results for the server are classified into four operating statuses: Operating, Stopped, Unconfirmed, and Suspended.

In the Server Operational Status area, a single operating status is shown for each server. If more than one agent monitors a single server, the health check results from the agents might differ. In such a case, the health check result determined to have the highest priority in the range based on 3.4.5(5) Counting unit and counting range for a summary display appears as the operating status of the server in the Server Operational Status area.

Table 3‒7: Agent health check results, resulting operated statuses and priority levels
Agent type	Health check result	Judgment of operational status	Judgment priority
PFM - Agent Remote Monitor Collector service	Host Not Available	Stop	1
	Not Supported	Running	2
	Running		3
	Incomplete		4
	Stopped		5
	Unconfirmed		6
Remote agent	Host Not Available	Stop	7
	Running	Running	8
	Incomplete	Running	9
PFM - Agent Remote Monitor Collector service Remote agent	Suspended	Monitoring suspended	10
Remote agent	Unconfirmed	Unknown	11
Remote agent	Not Supported	Unknown	12

The following is an example of where the health check results from a PFM - Agent differ from those of a remote agent, while both are monitoring the same server.

In this example, the following health check results are assumed:

The health check result from the PFM - Agent is Host Not Available.

This health check result is determined to have priority level 1.
The health check result from the remote agent is Not Supported.

This health check result is determined to have priority level 12.

The operating status for the server is determined as follows:

If PFM - Agent and the remote agent are in the same folder

For both the pie chart and the table, Host Not Available with the higher priority is selected. Therefore, the operating status of the server is Stopped.
If PFM - Agent and the remote agent are in different folders

For the pie chart, Host Not Available with the higher priority is selected. Therefore, the operating status of the server is Stopped.

For the table, the result depends on the folder where the agent is located. A Host Not Available status is selected in the folder where PFM - Agent is located. Therefore, the operating status of the server is Stopped. A Not Supported status is selected in the folder where the remote agent is located. Therefore, the operating status of the server is Unconfirmed.

(b) Operating statuses in the Agent Operational Status area of the System Operational Status Summary window

The operating statuses displayed in the Agent Operational Status area are based on the health check results from an agent. The health check results are classified into four operating statuses: Operating, Stopped, Unconfirmed, and Suspended.

Table 3‒8: Agent health check results and resulting operating statuses
Agent type	Health check result	Judgment of operational status
PFM - Agent Remote agent Remote Monitor Collector service	Running	Running
	Incomplete	Stop
	Stopped
	Host Not Available
	Not Supported	Unknown
	Unconfirmed	Unknown
	Suspended	Monitoring suspended

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(5) Counting unit and counting range for a summary display

Table 3‒9: Counting units and counting range for a summary display
Selected folder in the Agents tree	Pie graph /table	Counting unit	Counting range
Desired folder	Pie graph	Selected folder	All of the agents under the selected folder
Desired folder	Table	Folders directly under the selected folder (The selected folder will be counted as Other.)	All of the agents under the folders directly under the selected folder (The agents directory under the selected folder will be counted as Other.)

The following figures show examples of summarized units and ranges for summarized display.

Figure 3‒4: Example of Summarized units and ranges for summary display (when root is selected)

Figure 3‒5: Example of Summarized units and ranges for summary display (when a folder is selected)

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(6) Printing a summary display

To print a summary display, click the Stop button on the System Operation Status Summary Monitoring window and click the Print button.

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