1.5.5 Verifying that the monitoring manager and the monitoring agents can communicate with each other (Windows)

Check the statuses of the monitoring agent services on the monitoring manager to verify that the monitoring manager and all monitoring agents can communicate with each other. If the status of every monitoring agent service is Active, the monitoring agents are communicating with the monitoring manager successfully.

Prerequisites

The commands used for this task are stored at the following location:

PFM-Manager-installation-folder\tools

Procedure

1. Log in with Administrator permissions to the host on which PFM - Manager is installed.

2. Execute the jpctool service list command to verify that the following services are running:

   • Action Handler service

   • Agent Collector service

   • Agent Store service

   Example of command execution:

   jpctool service list -id * -host *

   In Linux, wildcards might be analyzed by the shell, resulting in a command execution error. If this happens, enclose wildcards in double-quotation marks ("), such as "*".

   The service is running if Active is displayed for Status in the execution results, as shown in the following:

   

3. If Inactive or S active is displayed for Status in the execution results, check and revise the settings as necessary.

   Tip

   The following are possible reasons why Inactive is displayed for Status:

   • PFM - Base services or PFM - Agent Option for Platform services are stopped.

   • The host name of the monitoring manager or the monitoring agent was not resolved.

   • The monitoring manager or monitoring agent is installed in a firewall environment and port numbers used by Performance Management are not permitted for communication.

   The following are possible reasons why S active is displayed for Status:

   • PFM - Manager services are stopped.

   • Port numbers do not match between the monitoring manager and the monitoring agent.

   • The monitoring manager or monitoring agent is installed in a firewall environment and port numbers used by Performance Management are not permitted for communication.

   To permit communication in a firewall environment, the port numbers used by Performance Management must be fixed.

Postrequisites

Display monitoring agents on the monitoring console.

Related topics

• E.3 Conventions: Folders and directories for Performance Management

• jpctool service list in the manual JP1/Performance Management Reference

• 1.5.4 Starting the Performance Management services at a monitoring agent (Windows)

• 1.3.2(3) Using aliases to resolve names

• 1.3.2(1) Specifying the port numbers to be used by PFM - Manager

• A. Firewall passage directions

• 1.5.6 Displaying monitoring agents on the monitoring console (Windows)

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