5.1.3 Check status

In the Check status area, you can view Item statuses from the following perspectives:

System perspective

Displays the status of all Items for each system managed by JP1/Service Support. You can only view the status of Items in target systems with a process work board for which you have Item view permission.
Process perspective

Displays the status of Items registered in a process in greater detail than the system perspective. When you click the name of a target system in the process perspective, detailed information about the status of Items in the selected target system appears in the main window (Item status).

The following figure shows the system perspective and the process perspective.

Figure 5‒2: Check status area of main window (Item status)

The following table describes the elements in the Check status area.

Table 5‒2: Elements displayed in the Check status area
Element	Description
System	Displays the target systems with registered process work boards for which the user has permission to view Items.
Type	Displays the nature of the Item count represented in that row. There are three types of Item count: Number of entries The current number of Items. When you click the link, a list of the Items that contributed to the total appears in the list of target Items. Compared to last week The difference between the current number of Items and the number 7 days ago. Compared to last month The difference between the current number of Items and the number 30 days ago.
Process	Displays the display name of the process. When the following conditions are met, you can display the View the process work board window by clicking the name of the process in the process perspective. This window presents detailed information about the process work board. A target system is specified in the menu. You have view permission for Items in the target process work board.
Accumulation unit for Items^#	The unit for which a total is shown in that column. There are three units for which totals are presented in the system perspective: Uncompleted Displays the number of Items in a status other than Close. Extended Displays the number of Items whose deadline has been extended. An Item is counted as extended if its status is other than Close, it has no end date and time, and a certain number of days have elapsed since its registration date. The number of days after which an Item is considered extended depends on the process. The default is 3 days for the incident management, 7 days for the problem management process, and 20 days for the change management and release management processes. Top priority The number of items in a status other than Close whose priority is Very urgent. The process perspective has three additional units: Pending The number of items whose status is pending. Discussing The number of items whose status is discussing. Today's deadline The number of Items in a status other than Close whose deadline is today. Hyphens appear in the Compared to last week and Compared to last month rows.

#: These are the default status and process names. Statuses and processes might have been given different names in customized environments.

When the number of Items in a particular status exceeds a threshold, the cell is highlighted in red to warn the operator. If you select Process perspective from the menu and display the total number of Items across all systems, the cell is highlighted in red if even one target system exceeds the threshold. The number of Items that triggers a warning depends on the accumulation unit. The default thresholds are 30 Items for Uncompleted status, and 10 Items for the Extended, Top priority, Pending, Discussing, and Today's deadline statuses.

The Compared to last week and Compared to last month rows show one of the following icons to indicate whether the number of Items has increased or decreased:

: Increase

This icon appears if the number of Items has increased since last week or last month.
: Decrease

This icon appears if the number of Items has decreased since last week or last month.
: No change

This icon appears if the number of Items has stayed the same.

The following table describes the context menu displayed in the check status area.

Table 5‒3: Context menu in the Check status area
Anchor text	Menu command	Description
A process name in the process perspective	View the process work board	The View the process work board window appears if you selected a target system in the menu, and have permission to view Items in process work boards in the applicable process. The window displays detailed information about the process work board.

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