10.1 Troubleshooting procedure

The following is the procedure for handling problems in JP1/IM - EG for NNMi:

1. Check the event

   Check the event at the time of an error. If a message has been displayed, check its contents. If you are able to identify the cause of the error, correct it according to the error handling procedure.

2. Collect data

   If the error cannot be resolved in step 1, or in the event of an internal error or a communication error, you must collect the data needed to determine the cause of the error. See 10.3 Data to be collected in the event of an error and collect the required data.

3. Investigate the problem

   Investigate the problem on the basis of the collected data and then isolate the problem or the extent of the problem.

To Page Top