9.2.3 For system administrators
When an error occurs during operation, refer to 10. Troubleshooting, collect the necessary log information, and perform an initial investigation.
Perform an initial investigation to identify the cause of an error by checking the OS's log information (event log in Windows, syslog in UNIX) and various log information output by JP1/IM - EG for NNMi. Use this log information to determine details about the error, how to prevent recurrence of the error, and the appropriate action to be taken.
You need to also record information such as the operational procedure that led to the error and whether the error can be replicated.