KNAN26187-E

The log files on the monitored host cannot be accessed. Alternatively, an attempt to collect the log files failed.

S:

Retries the processing that collects the log files on the monitored host.

O:

Check the following items:

• Does the log file exist?

• Has the path for the log file been specified correctly for remote monitoring?

• Has the log file access permission been set correctly?

If the monitored host is a Windows host, also check the following items:

• Has the maximum number of users permitted to connect to the file share been exceeded?

• Is communication with the monitored host possible?

• Is the correct regular expression string specified for Filter on the Configuration File page of the Display/Edit Profiles window or specified by the -filter option for the jcfaleltdef command?

• Can the operator using the SSH connection with the monitored host execute the following command?

In Linux:

/bin/grep -E 'regular-expression-string-specified-for-the-filter' monitoring-target-log-file-path

In Solaris:

/usr/xpg4/bin/grep -E 'regular-expression-string-specified-for-the-filter' monitoring-target-log-file-path

In OSs other than Solaris and Linux:

/usr/bin/grep -E 'regular-expression-string-specified-for-the-filter' monitoring-target-log-file-path

If no error is found by checking the above items, check the following items:

• If the monitored host is a Windows host, have the NetBIOS (NetBIOS over TCP/IP) connection and WMI connection been configured correctly?

• If the monitored host is a UNIX host, has the SSH connection been configured correctly?

  If you want to perform monitoring even if no log files exist, specify the -r option.