Hitachi

JP1 Version 12 JP1/Integrated Management 2 - Manager Messages


KNAN22206-E

Acquisition of the agent configuration failed. (Cause: detailed-information)

The agent configuration cannot be acquired because an internal error occurred.

S:

Stops acquiring the IM configuration (system hierarchy).

O:

If the following detailed information is displayed, take the indicated corrective action.

  • The execution environment of JP1/Base is invalid.

  • The JP1/Base configuration file could not be accessed.

    Check the following items:

    • Is the JP1/Base conf directory defined in the common definition?

    • Did the JP1/Base configuration end normally?

  • An internal error occurred in JP1/Base during processing.

    Check the following items:

    • Is there sufficient memory?

    • Has Configuration Management been started?

    • Was JP1/Base restarted after JP1/IM was installed?

    • Is there sufficient write and read permission for the conf/route/ directory?

  • An I/O error occurred.

  • Failed to read the configuration file.

    Make sure that there is sufficient disk space, memory, or other OS resources. Also make sure that you have read permission for the configuration file.

  • A common definition could not be acquired.

    The JP1/Base common definition information is not configured. Make sure that it is configured correctly.

    If operating in a cluster environment, make sure that the logical host name set in the JP1_HOSTNAME environment variable is correct.

If detailed information other than the above is output, use the data collection tool to collect data, and then contact a system administrator.